Exchange & Return Policy
We always want to achieve our customer's ultimate satisfaction. And following this, we did our best to make a return policy with extended service, which is suitable for our valuable customer.
Conditions for Exchange & Return:
- We don't accept refunds.
- The product must be unused, unworn, unwashed, unaltered and without any flaws. Products can be tried on to see if they fit and will still be considered unworn.
- The product must be unused and intact with tags.
- If any of our Product failed to meet the quality parameter, such as:
- Physically Damaged
- Product Major Defects
- Size or, fitting issue
- If JOTEY delivers the wrong items to the customer
- Product Lost during shipment
- If any technical error occurred - Wrong Order placement, Money Deduction.
- Within 02 days of purchase date.
Also please note that
- Customer need to send us the scan copy or image of the invoice of the courier service that customer used during return process.
- Footwear/Bag/Jewelry/Accessories - can be exchanged only in case of Products is damaged or defective and definitely had to check out in front of delivery person.
- After receiving the Product, Jotey has full authority to take decision whether the Product will be applicable for exchange.
- As per policy, all the refunds of cancel or returned order will be paid within four(4) official days.
- Any Product sold under any Sale/Discount offer cannot be exchanged or returned, unless the product is defective or damaged.
- After you receive the shipment, our delivery team will wait for 5-10 minutes to let you check on the product. If you have any issue with the product, you can contact our Support Numberand return the product instantly. We don’t accept returns unless the product is defective.
- Sometimes for professional photo-shoot, product color may look different. Please check our website for a better product view.
- Discount Product cannot be Return or exchanged
- One time exchange will be applicable if product is available in stock
- Coupon code discount is not applicable for any discount product
- Any Cash back offer will not applicable for Discount product
- Membership card member will get discount on regular price products. No other promotional campaign will not applicable.
How to Exchange:
If you face any issue with our Product, immediately call us -(09678153153) or, you can directly message us on Official Facebook page / Instagram Account (https://www.facebook.com/joteysharee) once you receive the Product (within 24hour)