JOTEY highly values the urgency of your orders. We endeavor to make sure that your ordered products reach your door in the fastest possible time. Once your order is confirmed, you will receive a confirmation mail from our Customer Services Department. We are committed to delivering your order accurately, in good condition, and on time.
Please note our shipping policy as follows:
We use the information we collect in various ways, including to:
- Inside Dhaka delivery within 03 business days
- Outside Dhaka delivery within 03-07 business days
- Inside Dhaka delivery fee is 60 Taka
- Outside Dhaka Delivery fee is 150 Taka
Note: *If the weight increase, the charge will change accordingly.
- We deliver to all and any postal address around the world. Courier companies do not deliver to P.O. Box address, so we request you to provide full street address with pin code/zip code. International shipping charges depend on country.
After you receive the shipment, our delivery team will wait for 10 minutes to let you check on the product. If you have any issue with the product, you can contact our Customer Services Department and return the product instantly. We don’t accept returns unless the product is defective.
Please note that we are associated with a shipping company to deliver orders. Hence, the delivery process is not completely in our control. We apologize for occurrence of any damage & promise to compensate for it.
We have tried our best to portray the accurate color of the products on website. However, still customers might experience color inaccuracy due to monitor discrepancies.
Information Inconsistency Disclaimers:
The website might display inaccurate information regarding product price, availability, pictures, size & color at times due to technical malfunctions. Jotey reserves the authority to correct & update that information from time to time.
Please Note That
Please note that residential shipments to USA & some other countries will be left at door if someone is not there to receive the package or no one answers the doorbell. No deliveries are made on Saturdays and Sundays in most cities as they follow a 5-day work culture. Sometimes we can try to organize deliveries on Saturdays also on some extra cost on case-to-case basis. Further, deliveries are generally made during normal working hours of courier companies and these vary from country to country. Please note that there are no shipments made from the store on Sundays and public holidays as our logistics partners don't make any pick-ups on those days. If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. Often, products will be shipped separately from one another for added safety in transit, so you may receive more than one delivery to your address.